Q: What type of lights do you use?
A: We use only commercial-grade LED lights. These are not the old-style LEDs that contain a bluish hue to them (a common misconception). The LED lights are safer and more energy-efficient than incandescent (glass bulbs). We have a variety of colors available, including but not limited to: Warm White, Pure or Cool White, Red, Green, Pink, Blue, Amber, Purple and Orange. Custom patterns are available upon request.
Q: What if I want to change the colors in my display?
A: That’s great! No problem! Just let us know in advance so we can update your package. Color swaps are typically free of charge, but other changes may increase or decrease your pricing. Just let us know before we install your display and we will be happy to change the colors in your display. With our Service Program, you have the all the flexibility you need. If you change your mind on colors after the display has been installed, there may be a slight fee to come out and change the bulbs.
Q: Will you install lights that we already own and can you store them as well?
A: No, we cannot install them, warranty the quality or workmanship of lights we do not provide. Adding your lights to our custom system may cause unforeseen outages and voids our season long warranty.
Q: Can I have my display installed before Thanksgiving?
A: Absolutely! Existing clients receive a letter each summer offering the opportunity to pre-pay for services that year and guarantee that their display will be ready to turn on no later than Thanksgiving. It is a based on a first in request and the reservations book very fast. New requests for service each year will be offered the same option to prepay and a guarantee that their display will be installed before Thanksgiving, as long as prepayment is made before November 1st. After November 1st we will work hard to accommodate these requests, but cannot make a guarantee.
Q: When can I expect to have my display taken down?
A: We generally begin our takedown process on January 2nd each year and have all of our displays neatly stored away by the end of January.
Q: What can you light or decorate at my home or business?
A: Structures including roof, fascia, ridges, windows, entrances, poles, posts, etc… Landscaping elements such as trees, shrubs, pathways, beds, etc…